AMAGNO Technical support
How can we help you?
Our support team will be more than happy to assist you with any issues that may arise with your AMAGNO solution. Once the problem has been diagnosed in advance, you can open a support case using the email form and we will endeavour to deal with it promptly so that you can get back to enjoying the advantages of our modern Enterprise Content Management solution as soon as possible.
To speed things up, please provide us with the following information and if possible attach a screenshot to help us solve the problem:
- Which version of AMAGNO do you have?
- Which operating system do you use?
- What changes have you made recently?
You can also find our client and server manuals below, that you can download as PDFs. Hard copies are not available. We recommend that you save the link as a bookmark because we update the manuals regularly.
Please remember: you can only open a support case if you have an active service contract.
Open a support case using our online form
Open a support case using the form you can find below.
Open a support case by email
Send an email: firstname.lastname@example.org
Support available only with a service contract
Try checking for your issue in the manual and support documentation
Try and diagnose the problem before contacting us
To enable us to process your support query promptly and provide assistance, we request that you diagnose the problem in advance and in as much detail as possible. When exactly did the specific errors first become apparent? Could you take a screenshot and send it to us? Which operating system (specify version) do you use?
Accessibility and response times
You can use our email form to open a support case and send it to us at any time. Refer to your service contract for precise details on response times. In general, however, we usually get in touch with you very quickly. In urgent cases, you can contact us by phone during usual office hours, weekdays from 9 a.m. to 5 p.m CET.
Frequently Asked Questions
It is often the case that you aren’t the first user to submit such a query. Our FAQ list contains some of the most frequently asked questions and corresponding answers. Before you open a support case, it might be a good idea to check the FAQs to see if your query is listed there.